Customer Support

downloading   installing&updating   trials   learning&using   buying 

Frequently Asked Questions

Downloading
How do I find modelPro or hair&makeupPro after downloading?
What do I do if I am having problems downloading modelPro or hair&makeupPro?
How do I open an .exe file?
How do I open a .sit file?
How do I open a PDF document?

Installing&Updating

How do I install modelPro or hair&makeupPro?
Will I lose my data when I update/purchase modelPro or hair&makeupPro?

Trials
an I transfer the data I enter from the trial to the purchased version?
Is the trial the complete version of modelPro or hair&makeupPro?

Learning&Using      back to top
General
How do I learn how to use modelPro or hair&makeupPro?
Why can't I see the entire toolbar?
The buttons look grainy.
Why can't I see the whole calendar in Appointments?
How do I backup modelPro or hair&makeupPro?

User Guide
I can't find the User Guide
I can't open the User Guide
Some of the pictures are missing

Bookings&Payments
My booking doesn't show up in the payments to select it
I edited a booking and it isn't updating
What do I do about partial payments?
What do I do about a bankruptcy?

Commercials&Residuals
How do I enter a commercial?
How do I enter a residual?

Printing
How do I print stuff in modelPro or hair&makeupPro?

Buying      back to top
How do I purchase modelPro or hair&makeupPro?
How much does modelPro or hair&makeupPro cost?

Voice Support      back to top
Can I talk with a real person?

To speak with a Blitzworks Representative:
Call (866) 422-2109 Monday-Friday 11am-9pm EST.